Return & Refund Policy
This policy outlines important details about our products Guarantee & Warranty, Return policy, Refund Policy, and Replacement Policy.
- Guarantee / Warranty
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Items come with a standard warranty of at least 10 days (unless product page states otherwise) to protect against manufacturing defects.
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Notify us of any defective products within this time period. You pay for return shipping and we'll reimburse it if there's a defect.
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We'll replace or repair damaged products with prepaid shipping.
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If the product is out of stock for replacement, we will give a full refund. Also, no warranty applies if the product has been misused, neglected, modified, altered, subjected to static discharge, or soldered.
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Please send photos of the damaged product for exchange. We will estimate the damage and determine the best course of action, refund or replacement.
- Order Canceling
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You can cancel pending or payment verification orders on the website. Customer care service will email you within one business day. However, orders in a different status cannot be altered or cancelled.
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Order cancellation may incur 5% bank charges depending on payment method. We do not allow cancellation or return without valid reason due to our strict quality policy and product nature. RGRJ AIIOT TECHNOLOGIES LLP has final say on order cancellation.
- Steps to Cancel an Order on Our Website
Here are the steps for canceling an order on your website
1. Log In
Start by logging into your account on our website. This is essential to access your order history and initiate the cancellation process. If you don't have an account, you may need to create one to manage your orders.
2. Access Order History
Once you're logged in, navigate to your order history. This can typically be found in your account dashboard or profile settings. Look for an option like "Order History" or "My Orders."
3. Locate the Order
In your order history, find and select the specific order you wish to cancel. Orders are usually listed by date or order number, with relevant details such as the product name, order status, and date of purchase.
4. Initiate Cancellation
Within the order details page, look for an option to "Cancel Order" or a similar button. Click on this option to start the cancellation process.
5. Provide a Reason
You may be prompted to provide a reason for the cancellation. This information helps us understand why you're canceling the order and is part of our review process.
6. Confirmation
After confirming your cancellation request, the system should generate a confirmation message indicating that your cancellation request has been received.
7. Wait for Approval
At this point, your request will be reviewed by our team. Depending on our policy and the reason for cancellation, the request may be approved or denied. We will notify you of the decision via email or within your account on our website.
8. Refund Process
If your cancellation request is approved and a refund is applicable, our team will initiate the refund process. The time it takes for the refund to reflect in your account depends on your payment method and bank.
9. Order Status Update
Check your order history for the updated status of the canceled order. It should now reflect the canceled status.
Please note that not all orders may be eligible for cancellation, and our policy may specify certain conditions and time frames for cancellations. If you encounter any issues or have questions about the cancellation process, feel free to contact us.
We hope this process makes it easy for our customers to manage their orders effectively. Thank you for choosing AIIOTTECH for your online shopping needs.
- Limits Of Responsibility
- We offer quality products but won't be responsible for damages caused by incorrect installation.
- Correct wiring and electrical polarity are important.
- Seek professional assistance if needed for proper installation.
- Refund & Replacement
- We guarantee high-quality products and accurate descriptions. If there are any issues with your order, report it within 2 days of delivery in the "Request Refund" option in your account.
- Our team will verify and issue an RMA number to return the product. Upon receipt, we will send replacement items with free shipping.
- If we cannot provide a replacement, we will issue a 100% refund.
- Warranty does not apply to misuse, neglect, or modification.
- We cannot offer cancellation or returns without a valid reason, RGRJ AIIOT TECHNOLOGIES LLP makes the final decision on all refund requests.
